Cancellation Policy

Policy Effective Date: March 5, 2025

At Launch Ninjas Inc. dba. BotMasher.com, we are committed to ensuring your complete satisfaction with our products and services. In line with this commitment, we have established a cancellation policy that offers flexibility while maintaining a straightforward process for our customers.

Cancellation of Recurring Subscriptions and Split-Pay Purchases

To cancel your recurring subscription or a split-pay purchase, please submit a cancellation request through our support desk located within the software dashboard at members.botmasher.com or directly notify us at [email protected].

Actions Upon Cancellation

Upon receiving your cancellation request, we will promptly:

• Cancel your account to prevent any future billings.
• Remove your access from any ongoing training courses.
• Process a refund for your purchase, if applicable, as per our refund policy.

Refund Eligibility

For detailed information, please refer to our Refund Policy.

• For Initial Purchases: If your cancellation request is within the first 14 days from the original purchase date, you are eligible for our no-questions-asked refund as outlined in our refund policy.
• For Recurring Subscriptions, Split-Pay Purchases, and MJ Roll-Over Credits: Please note that while we will cease all future billings upon cancellation, refunds are not available for ongoing subscription payments or credits made after the initial purchase date. The refund is applicable only to the first and original payment.

We understand that circumstances change, and we strive to accommodate your needs while upholding our standards of service. If you have any questions or require further assistance, our support team is always here to help.

Thank you for choosing BotMasher.com. We appreciate your business and hope to continue serving you in the future.